FCA logo

Jobs

Thank you for your interest in employment at Family Caregiver Alliance.

We currently have the following opening:

Product Manager CareNav Health

FLSA Status: Salary/Exempt
Employment Type: Full Time, Limited Duration (12 months)
Work Schedule: Remote or Hybrid (San Francisco Office)
Salary Range: DOE/annual $130-180K

Organization:
Family Caregiver Alliance (FCA) is a nationally recognized nonprofit organization with over 40 years of experience developing and providing services and support. Our direct services, caregiver education, grassroots policy and advocacy, and collaborative research drives work to improve the quality of life for family, partner, and friend caregivers of adults living with chronic, disabling cognitive and physical health conditions. We are passionate about leveraging technology to drive growth and improve user experiences. FCA is a dynamic and innovative organization dedicated to delivering cutting-edge solutions that solve our client’s challenges.

Role:
Are you passionate about product management, enjoy working in a collaborative environment, and are eager to drive the success of innovative products within a mission-driven nonprofit? We are seeking a talented and driven Product Manager for CareNav Health to join our team. As a Product Manager at FCA, you will play a crucial role in driving the development and success of CareNav Health. You will collaborate with cross-functional teams to define product strategy, prioritize features, and ensure the delivery of high-quality solutions that meet customer needs and business objectives. The ideal candidate is a strategic thinker with a strong technical background, excellent communication skills, and a passion for creating exceptional user experiences.

Background:
FCA has developed and deployed CareNav, a secure, client-facing, interactive client record and service access system. Currently the system is deployed across the 11 Caregiver Resource Centers in CA and is in use in other research projects. This is a next generation build specifically for use within health systems, employer groups, and other key target organizations that require the efficiencies of a hybrid online and personalized approaches for family caregivers.

Responsibilities:

  • Product Strategy: Develop and communicate a clear product vision and strategy that aligns with business goals and market trends.
  • Market Research: Conduct market research, competitive analysis, and gather customer feedback to identify opportunities and prioritize product features.
  • Roadmap Planning: Create and maintain a product roadmap that outlines key milestones, timelines, and deliverables.
  • Feature Prioritization: Collaborate with stakeholders to prioritize features based on business impact, customer value, and technical feasibility.
  • Cross-Functional Collaboration: Work closely with engineering, design, marketing, sales, and other teams to ensure successful product development and launch.
  • Product Development: Drive the product development process from concept to launch, including defining requirements, creating user stories, and overseeing testing and iteration.
  • User Experience: Champion user experience design and usability best practices to deliver intuitive and engaging products.
  • Product Launch: Coordinate product launches, including go-to-market strategies, marketing campaigns, and customer communication with FCA Communications Dept and other key marketing contractors.
  • Performance Monitoring: Define key performance metrics (KPIs) and monitor product performance post-launch to drive continuous improvement.
  • Customer Feedback: Gather and analyze customer feedback, conduct user testing, and iterate on product features to enhance user satisfaction and retention.

Qualifications:

  • Bachelor’s (or higher level) degree in Computer Science, Engineering, Business, or related field.
  • Proven experience as a Product Manager or similar role in a technology-driven environment.
  • Strong analytical and problem-solving skills with a data-driven approach to decision-making.
  • Excellent communication skills with the ability to collaborate effectively with cross-functional teams.
  • Experience with agile development methodologies and product management tools.
  • Knowledge of UX/UI design principles and best practices.
  • Familiarity with software development processes and technologies.
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
  • Passion for innovation, creativity, and delivering exceptional customer experiences.

Benefits:

  • 11 paid employee holidays
  • Vacation and sick leave
  • 100% company paid health, dental and vision care for the employee
  • Health and Dependent Care Flexible Spending Accounts
  • Life insurance for the employee
  • 403(b) with generous discretionary company match
  • Commuter Benefits, pre-tax
  • Flexible work schedule and remote work options

EEOC Statement:
FCA is an Equal Opportunity/Affirmative Action employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.